บริษัท พีอาร์ทีอาร์ กรุ๊ป จำกัด (มหาชน) /PRTR Group PCL.

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Apr 3, 2025

Customer Service (Call Eng) บริษัท Delivery สีเขียว เงินเดือน 19K++

Location

MRT Sutthisan

Salary

19,000 - 27,000 THB

Vacancies

Not specified

English applications only.

Online Interview

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Job Descriptions

-Handle customer inquiries via Live Chat, Email, and phone (100+ interactions/day) for products like GrabFood, Mart, Transport, Express, Financial, and related services. -Clarify customer complaints, identify root causes, and provide effective solutions while following up to ensure issue resolution. -Follow established communication procedures, guidelines, and policies to deliver consistent service quality. -Gather customer insights, analyze needs, and recommend potential products or services to management. -Go above and beyond to enhance customer satisfaction and build long-term relationships. -Guide customers, drivers, and merchants on application usage and basic troubleshooting

Qualifications

Bachelor’s degree in Tourism, Hospitality, or a related field.
Open to new graduates, even without prior work experience.
Fluent in English (listening, speaking, reading, and writing)
Ability to work on a rotating shift schedule (24/7) and on public holidays.
Strong chat or phone handling skills, active listening, and excellent customer service orientation.
Exceptional data entry and typing skills (TH & ENG: 35 words/minute).
Strong multitasking, time management, and prioritization skills.