Information Service and Consultant Co., Ltd.

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Mar 31, 2025

Technical Support Engineer Lv2 [Infrastructure]

Location

SRT Chatuchak

Salary

25,000 - 45,000 THB

Vacancies

Online Interview

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Job Descriptions

- Troubleshoot and resolve system, network, firewall, and wireless issues reported by users or escalated from Level 1 support. - Monitor system performance, network availability, and security incidents. - Provide technical assistance and guidance on Windows/Linux servers, virtualization and network device - Perform configurations, updates, and patch management for network devices, firewalls, and wireless access points. - Investigate and resolve connectivity issues, performance bottlenecks, and security vulnerabilities. - Collaborate with vendors and third-party providers for advanced troubleshooting and issue resolution. - Assist in implementing and improving network security policies, firewall rules, and wireless authentication mechanisms. - Support end-users with VPN, remote access, and secure authentication mechanisms. Participate in network upgrades, migrations, and new system deployments.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
1-3 years of experience in IT support in related filed, system administration, or network operations
Strong knowledge of networking (TCP/IP, VLANs, DNS, DHCP, VPNs, routing, switching, etc.)
Hands-on experience with firewalls such as Fortinet, switch and wireless networks Aruba
Familiarity with Windows Server, Linux, Active Directory, and virtualization
Experience in troubleshooting performance issues, security incidents, and connectivity problems.
Relevant certifications such as CCNA, CompTIA Network+, Fortinet NSE, or equivalent are a plus.
Strong communication and problem-solving skills