CareerLink Recruitment (Thailand) Co., Ltd.

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Apr 1, 2025

Service Desk Operation (JLPT N2 up/IT Company) T03819

Location

Pathum Wan, Bangkok

Salary

Not over 63,000 THB (depends on experience)

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Job Descriptions

-Support global customers regarding incident, inquiry and request issues -Coordinate and be the contact point for global support teams in order to fulfill customer requirements. -Escalate and follow up issues/projects with all related parties by call and email. -Case management (create, follow up, close, etc) with ticket system. -Document and email translation (English -> Japanese, Japanese -> English) -Perform case handling in multi projects (be able to do multi tasks)

Qualifications

Thai Nationality.
Male or Female
Age 25-35 years old
Bachelor's degree in Computer Engineering, Computer Science, Information Technology, Business Administration, Business Computer, or related fields.
Experience with service desk business field will be advantage.
Japanese N2+ and English TOEIC 650+
Be able to do shift working
Required basic knowledge/usage on MS office, O365 Advantage: Have basic knowledge and experience of Excel macro, Power Apps, Power Automate, Power BI
Good communication and logical thinking. (Advantage)
Experience with service desk business field
Experience with IT business field
Experience with Information Security business field
Have basic knowledge and experience of Linux, Windows, Solaris and network
ITIL (Information Technology Infrastructure Library) v2+