Genius Soft.Co., Ltd.

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Apr 3, 2025

Solution Architect ServiceNow

Location

Phra Nakhon, Bangkok

Salary

Based on experience

Vacancies

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Job Descriptions

- Lead the design of ServiceNow solutions, ensuring they meet business requirements, technical standards, and industry best practices. - Develop and maintain a comprehensive understanding of the ServiceNow platform, including core functionalities and custom development capabilities. - Create architectural designs that effectively integrate ServiceNow with other enterprise systems. - Collaborate with clients to understand their business needs, translate these into functional and technical requirements, and recommend appropriate solutions. - Conduct workshops, interviews, and assessments to gather detailed requirements and design solutions that align with client objectives. - Lead the technical implementation of ServiceNow solutions, ensuring timely and quality delivery. - Oversee the development, configuration, and deployment of ServiceNow applications and modules. - Ensure that projects adhere to architectural guidelines, security standards, and governance practices. - Provide expertise and support during the presales process, including creating proposals, responding to RFPs/RFIs, and conducting demonstrations. - Assist in the creation of effort estimates, solution blueprints, and implementation plans. - Act as a liaison between technical teams, business stakeholders, and clients to ensure alignment throughout the project lifecycle. -Manage relationships with internal and external stakeholders, ensuring effective communication and addressing any concerns or challenges. - Provide guidance and mentorship to junior developers and technical teams. - Lead project teams, ensuring that resources are effectively utilized and project goals are met. - Stay updated with the latest ServiceNow features, enhancements, and industry trends.

Qualifications

Experience 5+ years IT, with a focus on ServiceNow solutions.
Proven experience as a Solution Architect with expertise in designing and implementing ServiceNow solutions.
Deep understanding of the ServiceNow platform, including GRC, ITSM, ITOM, ITBM, HRSD, and other modules.
Strong experience with ServiceNow scripting, UI policies, business rules, client scripts, and workflow administration.
Excellent communication and interpersonal skills, with the ability to interact with both technical and non-technical stakeholders.
Experience with Agile/Scrum methodologies.
Familiarity with ITIL processes and frameworks.