UD Trucks Corporation (ยูดี ทรัคส์ ประเทศไทย)

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Apr 4, 2025

Service Advisor - Putthamonthon

Location

Sam Phran, Nakhon Pathom

Salary

Based on experience

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Job Descriptions

- Help identify a mechanical problem by questioning the customer or doing a visual inspection - Advise customers about necessary service for PM and additional repair if necessary. - Prepare Job Order showing time period for repair, cost estimates for service to customer for approval to open Job Order. - Communicate between Foreman and part supervisor for further repair process and parts availability after customer approval on Job Order. - To update job status and follow up AR with customer. - To apply all billing process and support workshop administrator to invoice. - Administer PR document for SUBLET for each relevant Job Order to be given to Dealer Administration to issue PO SUBLET to supplier. - Periodically checks on the progress of the vehicle during servicing and contacts the customer. - when mechanics discover additional problems; gets customer approval to do additional work and explains the work performed and the cost charges. - Follow standard work instructions from WPP process and ISO/DOS.

Qualifications

High vocational certificate or higher in Mechanical Engineering or other related fields.
Minimum 3 years of related experience in workshop management or claim administration.
Solid experience in customer relation management and administration tasks.
Strong interpersonal and communication skills with excellent problem-solving skill.
Self-motivated and adaptable to be able to work under pressure.
Computer literate in Microsoft Office.