บริษัท อินซีอุส จำกัด

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Mar 31, 2025

Senior Smart Home Engineer/ Implement Team Lead

Location

Khlong Sam Wa, Bangkok

Salary

Negotiable

Vacancies

Online Interview

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Job Descriptions

Job Responsibilities 1. Smart Home Implementation & Project Execution • Lead and oversee the implementation of smart home systems according to project plans and requirements. • Develop project execution strategies and allocate resources to ensure on-time delivery. • Ensure all smart home solutions are installed and configured properly. • Work closely with dealers, subcontractors, and internal teams to coordinate smooth deployments. 2. Engineering Team Management & Development • Supervise and coach a team of Smart Home Engineers, ensuring their professional growth and technical skills development. • Build a Knowledge Management (KM) system for the team and dealers to improve service efficiency. • Assign tasks and monitor team performance against KPIs and company objectives. 3. Technical Support & Incident Management (Helpdesk Lead) • Managing incidents and service requests with defined SLA commitments. • Oversee Level 2 technical support, ensuring complex issues are escalated and resolved efficiently. • Improve customer satisfaction by enhancing response time, troubleshooting, and service quality. • Analyze incident reports to identify trends and implement proactive solutions. 4. Customer Relationship & Service Excellence • Act as a technical advisor to customers, ensuring they receive optimal solutions. • Work proactive to improve post-installation customer engagement and increase customer satisfaction. • Ensure the team maintains a customer-first mindset in every project and support interaction. 5. Performance Tracking & Continuous Improvement • Set and track KPIs for the engineering team to measure service efficiency. • Continuously evaluate and refine processes for Smart Home implementation and support. • Identify areas for cost reduction, efficiency improvements, and better team utilization. • Work closely with management and stakeholders to align engineering operations with business goals.

Qualifications

Bachelor’s degree in Electrical Engineering, Computer Engineering, IT, or related fields.
5+ years of experience in Smart Home, Automation, IoT, or Networking.
Proven leadership experience in managing technical teams or projects.
Knowledge of ITIL, SLA, or Helpdesk processes is an advantage.
Experience with vendors, subcontractors, and partner coordination is a plus.
Smart Home Expertise: Strong knowledge of smart lighting, automation, IoT devices, networking, and security systems.
Project & Team Management: Experience in leading technical teams, managing projects, and handling resources efficiently.
Helpdesk & Incident Management: Familiarity with ITSM tools, SLA management, and technical troubleshooting.
Technical Coaching & KM Development: Ability to train, mentor, and build structured learning materials for the team
Networking & IoT Integration: Knowledge of LAN, Wi-Fi, Zigbee, Z-Wave, Matter Protocol, and smart home ecosystems.
Customer-Centric Approach: Experience in customer engagement, feedback management, and service excellence strategies.
Leadership & Coaching: Ability to lead, inspire, and develop a high-performing engineering team.
Problem-Solving & Decision-Making: Strong analytical thinking to resolve technical and operational challenges.
Process Optimization: Skilled in streamlining workflows, improving SLAs, and enhancing service quality.
Cross-Team Collaboration: Works effectively with sales, operations, dealers, and support teams.
ustomer Focus: Passionate about delivering outstanding customer experiences.