DHL eCommerce Solutions (Thailand) Co., Ltd.

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รับสมัครด่วน

Apr 3, 2025

Customer Service Key Account Supervisor

Location

BTS Phloen Chit

Salary

Based on company’s structure

Vacancies

1 อัตรา

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Job Descriptions

•Lead Customer service team for Key Account. •Take care of Key Account Customer to provide smooth and engaging experience. •Act as the primary contact for customers and liaise with vendors on the service delivery to customers. •Prepare written correspondence to customers when required to furnish information requested by customers or in dealing with complaint resolution. •Proactively inform customers on shipment delays and potential service failures. •Anticipate customer needs and solve them properly. •Collaborate to set goals together with customer. •Provide responsive reply & ensure promptness in handling customers’ enquiries and complaints. •Lead and drive customer satisfaction by providing best in class standards with a view towards establishing and maintaining a competitive advantage. •Complete weekly, monthly and quarterly reports as required by customers and/or Management. •Liaise with Operations Team and other internal functions to achieve prompt and efficient resolution of customer issues and queries.

Qualifications

Minimum 3 years of experience in a customer service or call center role or any related industry.
Bachelor’s degree in related field.
Good interpersonal skill and service mind, passion on selling, able to effectively communicate on phone.
Good communication skills (English and Thai), spoken and written.
Good skills in MS office.