JobThai
Apr 2, 2025

Senior Student Support

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Phaya Thai, Bangkok

salary iconSalary
salary iconBased on company’s structure
number of positions iconVacancies
number of positions icon1
hybrid work iconHybrid Work
online interview iconOnline Interview
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Job Descriptions
- Receive waiting calls to handle and resolve issues within the specified timeframe. - Resolve complex issues such as request, inquiry, complaints and problems from customer issues. - Keep an eye on monitoring the dashboard to ensure timely calls. - Coordinate with other departments for cross-functional issue resolution. - Ensure adherence to SOPs (Standard Operating Procedures) while guiding and supporting operators. - Provide guidance and support to operators to ensure departmental goals are met. - Outbound and assigned call lists and prioritize outreach efforts based on student needs.
Qualifications
  1. Bachelor's degree in any field (preferred in Business, Communications, or related areas).
  2. Previous experience in customer service, call center operations, or a similar role.
  3. Experience in handling inquiries, complaints, and issue resolution is a plus.
  4. Strong problem-solving and conflict-resolution skills.
  5. Excellent communication skills in both Thai and English.
  6. Proficiency in using CRM software, call center systems, or monitoring dashboards.
  7. A proactive and customer-focused mindset.
  8. Hybrid Working at Phayathai Plaza (Bts Phayathai) Tuesday to Saturday 11:00 AM - 8:00 PM
How to apply
- ส่งอีเมล์ - apply ผ่าน เว็บไซต์ - apply nowผ่าน jobthai.com
Contacts
Recruitment Team
Globish Academia
Canvas Building (BTS Ploenchit)
Lumphini Pathum Wan Bangkok 10310
Tel. : 083-124-9035
Email : globish_51@trustmail.jobthai.com (Email for job application & inquiry)
Location
Phayathai Plaza (BTS Phayathai)
Phaya Thai Phaya Thai Bangkok
Application Methods
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