YOKOHAMA MOLD (THAILAND) CO.,LTD.

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Mar 31, 2025

IT Support

Location

Pluak Daeng, Rayong

Salary

Based on company’s structure

Vacancies

English applications only.

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Job Descriptions

1.Provide technical support to employees via phone, email, or in person. 2.Troubleshoot hardware, software, network, and system issues. 3. Install, configure, and maintain computer systems, printers, and other IT equipment. 4. Manage user accounts, permissions, and security settings. 5. Assist in IT asset management, inventory tracking, and procurement. 6. Monitor system performance and ensure network security and compliance. 7. Support remote access and VPN configurations for employees. 8. Collaborate with vendors and service providers for IT-related services. 9. Document IT processes, technical solutions, and user guides. 10. Conduct IT training sessions for employees as needed.

Qualifications

Bachelor's degree in computer science, information technology, or related field
Minimum of 1-2 years' experience in IT support or similar role
In-depth knowledge of Windows/Mac OS, Microsoft Office, and troubleshooting techniques. Knowledge and experience with network server administration
Familiarity with Active Directory, network protocols, and security best practices.
Experience with IT Service Management (ITSM) tools and ticketing systems
Experience with IT Service Management (ITSM) tools. 　Ticket system experience is a plus
Ability to effectively diagnose and resolve technical issues
Excellent problem-solving and communication skills
service-oriented mindset and teamwork skills