บริษัท ซินโฟเนียร์ เทคโนโลยี (ประเทศไทย) จำกัด

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Mar 31, 2025

IT Support

Location

Mueang Samut Prakan, Samut Prakan

Salary

Based on experience

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Job Descriptions

1.Technical Support & Troubleshooting: 1.1 Provide first-line support for hardware, software, and network issues. 1.2 Diagnose and resolve technical problems (e.g., login issues, slow performance, connectivity). 1.3 Assist users with password resets, account setups, and access permissions. 2. Hardware & Software Maintenance: 2.1Install, configure, and update operating systems and applications. 2.2 Set up and maintain workstations, laptops, printers, and peripherals. 2.3 Perform repairs or coordinate with vendors for hardware replacements. 3. Network & System Support: 3.1 Assist in managing user accounts in Active Directory, Office 365, or other systems. 3.2 Troubleshoot network connectivity (Wi-Fi, VPN, LAN). 3.3 Monitor system performance and report outages or security concerns. 4. Security & Compliance: 4.1 Ensure antivirus and security patches are up to date. 4.2 Educate users on cybersecurity best practices (phishing, strong passwords). 4.3 Assist with data backups and disaster recovery procedures. 5. Documentation & Training: 5.1 Maintain records of IT assets, support tickets, and resolutions. 5.2 Create user guides and FAQs for common issues. 5.3 Train employees on new software or IT policies. 6. Project Assistance: 6.1 Support IT projects like system upgrades, migrations, or new deployments. 6.2 Collaborate with IT teams to improve infrastructure and workflows.

Qualifications

Education: Associate or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
Experience: 1–3 years in helpdesk, desktop support, or a similar role.
Proficiency in Windows, Microsoft 365, and common business software.
Basic knowledge of networking (TCP/IP, DNS, DHCP).
Strong problem-solving and communication skills.
Patience and customer service orientation.
Ability to explain technical concepts to non-technical users.