Apr 18, 2025

E-commerce Assistant Manager(OTAs)

Location

Bang Rak, Bangkok

Salary

Based on experience

Vacancies

Not specified

Online Interview

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Job Descriptions

Scope of Responsibilities: • Respond to all client requirements/hotel queries via email within 24 hours. • Upload rates/packages as per instructions from the E-commerce Manager. • Generate reservation reports, including weekly, monthly, and materialized reports (RN, Revenue). • Check inventory, fill/top up allotment on OTAs if occupancy is low or left, and ensure maximum profitability on online channels. • Keep abreast of hotels' product knowledge. • Manage B2B/B2C wholesale systems. • Ensure rate parity among OTA channels. • Conduct market surveys and analyze competitors. Main Duties & Responsibilities: • Actively involved in planning initiatives to grow online and direct segment to all hotels. • Manage and monitor implementation of e-commerce strategies • Daily management of hotel online presence on various OTAs, website and GDS • Maximize and improve sales conversion • To maintain accuracy, parity and daily update of information, room rate, inventory and other content in PMS, Channel manager tool and GDS. • To control allocations and room inventory together with reservation team. • Assist Marketing Team with ideas of Digital Marketing activities, social media and other online presence • Create, implement and optimize marketing initiatives and promotions online. • Acquire and negotiate new business opportunities with online partners • Support implementation & activation of Distribution Channels • Perform other duties that maybe assigned by management • To monitor customer feedback online and to coordinate response with hotels whenever required. • To take initiative in proposing actions to improve design, content, functionally of hotel IBE to maximize result. • Coordinating website and other online activities with 3rd party partners and internally.

Qualifications

At least Bachelor’s Degree in any related filed.
Experience in online marketing roles in the hotel or travel industry.
Very good written & verbal English is essential.
Good understating of Search Engine Optimization and Pay-per-clicks tactics.
Experience in using Content Management Systems.
Proficient analytical web skills and ability to analyze website performance data (i.e. financial, statistical and /or performance).
Strong analytical skills are a must.
Ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritize responsibilities.
Strong project management skills, including the ability to manage details through to completion and ensure project deadlines are met.