บริษัท เอฟ แอนด์ อาร์ จิวเวลรี่ จำกัด

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Apr 28, 2025

Customer Service

Location

Northern Region Industrial Estate Lamphun

Salary

Negotiable

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Job Descriptions

-Serve as the initial point of contact for customer inquiries and issues, responding professionally and empathetically. - Identify and resolve customer concerns, ensuring their satisfaction and exceeding expectations. - Develop in-depth product knowledge and provide accurate information to customers. - Assist customers with order processing, shipment tracking, and returns or exchanges. - Maintain accurate records of customer interactions and inquiries. - Provide basic technical support, troubleshoot issues, and escalate complex problems as needed. - Collaborate with other departments to resolve customer issues and ensure a positive customer experience. - Identify customer inquiry trends and provide feedback for process improvement. - Maintain high customer satisfaction by building rapport and establishing strong relationships with customers.

Qualifications

Bachelor's degree in Business, Marketing, or a related field.
At least 3 years of experience in sales, marketing, or customer service-experience in the jewelry or fashion industry is a plus!
Fluency in English or French (written & spoken) is an advantage.
Proficiency in MS Office (Outlook, Excel, etc.).
Strong negotiation, problem-solving, and organizational skills with a keen eye for detail.
Self-motivated, proactive, and able to work independently in a fast-moving.
Team player with the ability to collaborate effectively with colleagues.