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Wonderland Nurserygoods (Thailand) Co.,Ltd.
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Apr 28, 2025

IT Support

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Amata City Chonburi Industrial Estate Chon Buri

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salary iconNegotiable
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Job Descriptions
Responsibilities: User Support - Respond to helpdesk tickets, emails, or phone calls from end-users experiencing technical issues. Assist users with hardware and software problems, including desktops, laptops, printers, and mobile devices. Provide clear and concise instructions to users to help them resolve common issues. Escalate complex problems to senior IT staff or appropriate teams as needed. Troubleshooting: - Diagnose and troubleshoot hardware and software problems to identify the root cause. Perform remote or on-site troubleshooting, ensuring timely issue resolution. Document troubleshooting steps and solutions for future reference. Hardware and Software Maintenance: - Assist with hardware and software installations, upgrades, and configurations. Perform routine maintenance tasks such as system updates, patches, and driver installations. Maintain an inventory of IT assets and track equipment status. - Meeting room facilities readiness for all meeting. User Training: - Provide basic training to users on IT tools and applications. Create and update user documentation and knowledge base articles. Security and Compliance: - Ensure compliance with IT security policies and procedures. Assist in implementing security best practices, such as user access management and antivirus updates. Collaboration: - Collaborate with other IT team members to resolve complex issues and improve IT infrastructure. Communicate effectively with end-users to gather information and provide status updates.
Qualifications
  1. Bachelor's degree in IT, Computer Science, or related fields.
  2. Experience in IT support or helpdesk roles (1-3 years preferred, fresh graduates welcome).
  3. Strong problem-solving and communication skills.
  4. Ability to work in a fast-paced retail environment.
  5. Good command of written and spoken English or Chinese
  6. Cooperative with service minded, positive thinking, and proactive
  7. can start work immediately will be advantage
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Contacts
คุณอภิญญา อุ่นทรัพย์
Wonderland Nurserygoods (Thailand) Co.,Ltd.
เลขที่ 700/332 หมู่ที่ 6 นิคมอุตสาหกรรมอมตะซิตี้ ชลบุรี
Don Hua Lo Mueang Chon Buri Chon Buri 20000
Tel. : 094-375-7474
Email : wonderland01_17@trustmail.jobthai.com (Email for job application & inquiry)
Location
Amata City Chonburi Industrial Estate
Don Hua Lo Mueang Chon Buri Chon Buri
Directions
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