บริษัท โกรท มอร์ คอร์ปอเรชั่น จำกัด

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รับสมัครด่วน

Apr 16, 2025

IT Helpdesk Support (ลาดกระบัง)

Location

Lat Krabang, Bangkok

Salary

Negotiable

Vacancies

1 อัตรา

Online Interview

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Job Descriptions

1.First Point of Contact: Serve as the initial point of contact for End Users seeking technical assistance via phone, email, or in person. 2.Troubleshooting: Perform remote troubleshooting through diagnostic techniques and pertinent questions. 3.Problem Resolution: Determine the best solution based on the issue and details provided by User and walk them through the problem-solving process. 4.Escalation: Direct unresolved issues to the next level of support personnel. 5.Information Management: Record events, problems, and their resolutions in logs, and follow up to update end users status and information. 6.Technical Support: Provide accurate information on IT products or services and assist with hardware and software installations, configurations, and maintenance. 7.Training: Train staff members on new systems, software, and technology. 8.Documentation: Create and maintain documentation and procedures for IT processes.

Qualifications

เพศชาย-หญิง อายุ 25-35ปี วุฒิปริญญาตรี สาขาคอมพิวเตอร์ หรือสาขาที่เกี่ยวข้อง
Technical Knowledge: Proficiency in Computer systems, Mobile devices, Printer Office/Production M365 Application Support, and other tech products.
Problem-Solving: Ability to diagnose and resolve basic technical issues.
Communication: Excellent communication skills to understand problems and explain solutions effectively.
Customer Service: Customer-oriented and patient, especially when dealing with difficult customers.
Experience: Proven experience as a help desk technician or in a similar customer support role.