RWP Co., Ltd. (Ramayana Water Park)

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Apr 25, 2025

Customer Support Representative

Location

Sattahip, Chon Buri

Salary

Based on company’s structure

Vacancies

1 อัตรา

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Job Descriptions

1. Professionally and efficiently manage and take care of customer inquiries, such as: incoming calls, emails, messages and other types. 2. Build sustainable relationships and trust with customers through open and interactive communication. 3. Follow up with customers to ensure issue resolution and enhance satisfaction. 4. Address customer concerns, complaints, and issues within established time limits. 5. Receive, process, and organize bookings from the sales team, travel agencies, hotels and other partners in the booking management software. 6. Send confirmation letters to guests who book special packages via the official website. 7. Maintain and update the Sales Team’s customer and booking database, ensuring accuracy and accessibility. 8. Maintain detailed records of customer interactions and transactions. 9. Welcome and provide guided inspections of the water park to special guests and business partners.10. Maintain a thorough knowledge of all selling products, promotions, and services. 11. Recognize opportunities to upsell additional products and services. 12. Follow all communication procedures, service guidelines, and policies set by the company. 13. Perform all additional responsibilities and tasks as assigned by the management.

Qualifications

Education: Bachelor’s degree in a related field.
Proven experience in customer support, hospitality, or as a client service representative. Knowledge of the leisure, tourism, or entertainment industry is an advantage.
Ability to multitask, prioritize, and manage time effectively.
Proficiency in English and Thai languages is required; additional language skills are a plus.

BenefitsSee all Benefits.

How to apply

สมัครทาง E-mail

สมัครผ่าน JobThai (Click apply now)

Contacts

Human Resources Department

RWP Co., Ltd. (Ramayana Water Park)

9 หมู่ 7

Na Chom Thian Sattahip Chon Buri 20250

Tel. : 033-005-929 ต่อ 600-604

Email : hr_ramayanawaterpark_117@trustmail.jobthai.com (Email for job application & inquiry)

Fax : 033-005-939