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RSXYZ PUBLIC COMPANY LIMITED

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Apr 29, 2025

Supervisor – Operations Service F&B

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Vadhana, Bangkok

salary iconSalary
salary icon30,000 - 40,000 THB
number of positions iconVacancies
number of positions icon4
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Job Descriptions
- Assist the Operations Manager in overseeing and coordinating daily service operations within the restaurant. - Monitor service standards and ensure consistent execution of company service guidelines. - Act as a role model for front-of-house teams by demonstrating premium customer service behaviors. - Conduct routine floor checks to ensure staff readiness, cleanliness, and proper service flow. - Support scheduling, shift planning, and managing last-minute manpower adjustments. - Assist in staff training and coaching on service techniques, company policies, and operational SOPs. - Handle customer feedback and complaints professionally and escalate critical issues when needed. - Ensure compliance with food safety, hygiene, and safety standards. - Collaborate with kitchen and bar teams to ensure smooth service operations. - Generate daily service reports and assist with operational audits when required. - Help drive upselling initiatives, promotions, and customer engagement programs. - Step in to lead teams during the absence of the Operation Manager. - Foster a positive, service-focused, and team-oriented work environment.
Qualifications
  1. Minimum 2-3 years experience in a service supervisory role, preferably in F&B (restaurant, bar, or hospitality industry).
  2. Strong knowledge of front-of-house operations, customer service standards, and F&B operational workflows.
  3. Experience in managing and motivating teams of at least 10+ staff members.
  4. Familiarity with POS systems and basic reporting tools.
  5. Good problem-solving, conflict resolution, and communication skills.
  6. Ability to work under pressure, handle multiple tasks, and adapt to fast-paced environments.
  7. Strong attention to detail, with a passion for delivering excellent customer service.
  8. Proficiency in both Thai and English (preferred).
  9. Flexible to work on weekends, public holidays, and rotating shifts.
BenefitsSee all Benefits.
How to apply
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Contacts
ฝ่ายบุคคล
RSXYZ PUBLIC COMPANY LIMITED
Email : rsxyz_01@trustmail.jobthai.com (Email for job application & inquiry)
Location
72 Courtyard Sukhumvit 55 Klongton Nua,
Khlong Tan Nuea Vadhana Bangkok
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