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บริษัท วีอาร์ อินเทลลิเจนซ์ จำกัด

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Apr 29, 2025

Customer Support Specialist (Software & Robotics Applications)

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mrt iconMRT Phetchaburi
arl iconARL Makkasan
salary iconSalary
salary iconBased on company’s structure
number of positions iconVacancies
number of positions iconNot specified
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Job Descriptions
We are looking for a Customer Support Specialist to provide technical assistance and troubleshooting for our software and robotics applications. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to communicate complex concepts to customers in a clear and professional manner. Key Responsibilities: Technical Support & Troubleshooting: •Provide first-line support for software and robotics-related issues via phone, email, and chat. •Diagnose and resolve technical problems related to robotics control systems, automation software, and integrations. •Escalate complex issues to the engineering team when necessary and follow up to ensure resolution. Customer Assistance & Training: •Guide customers through installation, setup, and configuration of software and robotic systems. •Educate users on best practices and troubleshooting techniques. •Create and update user manuals, FAQs, and troubleshooting guides. Software & Hardware Testing: •Conduct basic testing and validation of new software updates and features. •Report software bugs and provide feedback to the development team for continuous improvement. Product Knowledge & Documentation: •Stay up to date with new product features, software updates, and robotics advancements. •Document common support issues and solutions to improve internal knowledge bases. Collaboration & Communication: •Work closely with engineers, developers, and product managers to improve customer experience. •Gather customer feedback to recommend software enhancements and usability improvements.
Qualifications
  1. Education: Bachelor’s degree in Computer Science, Engineering, Robotics, or a related field (preferred).
  2. Technical Knowledge: Familiarity with robotics software, automation tools, IoT, and control systems.
  3. Software Proficiency: Experience with programming languages (Python, C++, Java) is a plus.
  4. Customer Support Experience: Prior experience in technical support, IT helpdesk, or customer service in a software/robotics company.
  5. Problem-Solving Skills: Strong troubleshooting abilities with a logical approach to issue resolution.
  6. Communication Skills: Ability to explain technical concepts to non-technical users clearly and concisely.
  7. Teamwork & Adaptability: Ability to work with cross-functional teams and handle multiple support requests effectively.
  8. Preferred Qualifications:
  9. Experience with AI-driven robotics, industrial automation, or IoT systems.
  10. Knowledge of CRM or ticketing systems (e.g., Zendesk, Salesforce).
  11. Understanding of cybersecurity practices in software and robotics applications.
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How to apply
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    คุณอนุกูล ยอดขำ
    บริษัท วีอาร์ อินเทลลิเจนซ์ จำกัด
    219/34 ถนนสุขุมวิท 21 (อโศก)
    Khlong Toei Nuea Vadhana Bangkok 10110
    Tel. : 02-805-9067
    Email : hrvrintelligence_13@trustmail.jobthai.com (Email for job application & inquiry)
    Website : https://www.vri.co.th
    Location
    Khlong Toei Nuea Vadhana Bangkok
    Directions
    อาคารอโศกทาวเวอร์ ชั้น 10 MRT เพชรบุรี ทางออกหมายเลข 2 เดินย้อนมา 200 เมตร ใต้ตึกมีร้านอาหาร OKONOMI
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