Job Descriptions1.Serve as Lead Engineer for IT equipment and software during shifts.
2.Manage application servers, data centers, and the baggage handling systems network.
3.Ensure the upkeep of IT infrastructure across the entire baggage handling systems.
4.Monitor and inspect the operational status of servers and workstations, ensuring both software and hardware components function smoothly.
5.Support customers during live operations in all IT-related matters, proactively preventing IT issues and diagnosing any problems that arise during operation.
6.Configure and adapt existing control software as needed after customer approved.
7.Diagnose and resolve first-level IT system, Network and/or software issues, escalating when necessary.
8.Consistently monitor SLAs and implement necessary measures.
9.Drive continuous improvement efforts within the project scope.
10.Carry out preventive maintenance on industrial control system servers, related system, and IT components.
11.Conduct data backups, including operational data, program configurations, log files, and other critical information as assigned by the manager.
12.Report issues, analyze root causes, and take corrective actions within the scope of responsibilities while preparing performance reports for the manager.